ERC Structure · Division

Administrative Division

Internal administration, staffing, welfare, logistics, service standards and staff development for FCT ERC.

Head of Division

Mrs. Joan E. Abdullahi

HOD, Administrative Division

Source-aligned profile

Mandate & service structure

Content is structured from the current ERC division profile while retaining the division's operational terminology and service areas.

Division overview

Role within FCT ERC

The Administrative Division provides the staffing, material, welfare and coordination support that keeps FCT ERC functioning. Its work covers personnel administration, staff welfare, procurement and stores, transport, service-quality monitoring and workforce development.

How the division is organised

Branches, units & responsibilities

The original ERC service areas are broken into clearer operational blocks for easier reading on desktop, tablet and mobile.

Branch / unit

Registry

Handles internal staff applications and maintains personnel and policy files.

Receives and files official correspondence.
Processes leave and annual increment matters.
Dispatches letters and circulars.

Branch / unit

Store

Manages the flow and accountability of supplies used by the Centre.

Receives and issues store items.
Tracks items issued to offices and store balances.
Maintains the asset register and related inventory records.

Branch / unit

Transport

Supports official mobility by coordinating utility vehicles, servicing requirements and driver duty schedules.

Branch / unit

SERVICOM

Supports transparent, responsive public service.

Maintains complaint-handling channels.
Promotes staff awareness of service rights and responsibilities.
Monitors performance and customer satisfaction.

Branch / unit

Training

Identifies staff skill gaps and coordinates capacity-building activities, workshops and orientation programmes aligned with the ERC mandate.